Omnichannel on one screen
Phone, email and messaging requests are collected on the same screen, so agents reply without switching tools.
Cloud PBX Platform
We deliver end-to-end omnichannel customer communication with VoIP, IVR and CRM integrations.
- Calls per minute capacity
- 8,000+Calls per minute capacity
- Customer interaction visibility
- 360°Customer interaction visibility
What is it?
About this solution
ASENT Cloud PBX Platform is a cloud contact center software with VoIP and IVR that brings phone, email and messaging channels together on one screen. Through CRM and ERP integration it gives agents a 360° view of the customer in every interaction, and provides call recording, quality analysis and live performance dashboards.
Move your call center to the cloud. By bringing phone, email and messaging channels together on one screen, we enable your customer representatives to work with 360° visibility in every interaction.
Key features
Omnichannel call center
CRM and ERP integration
Dynamic IVR flows
Call recording and quality analysis
Live performance dashboards
Audience
Who is this solution for?
Organizations running customer service or a contact center
Businesses that want to manage sales and support from one hub
Companies that want to unify several communication channels
Managers who want to measure call quality and spot training needs
Companies looking for a PBX that works with their existing CRM or ERP
Use cases
How is it used day to day?
Smart call routing
Dynamic IVR flows route callers to the right queue and the right person.
Greeting with customer context
Through CRM and ERP integration, agents see the caller's history before they start the conversation.
Quality and performance management
Call recordings and live dashboards let you monitor team performance and run quality analysis.
Connections
Systems it connects to and works with
CRM software
ERP systems
Carrier and SIP line infrastructure
Email and messaging channels
Power BI and reporting dashboards
Scope is defined per project; just share the systems you use in the initial conversation.
FAQ
Common questions
What is a cloud PBX?
A cloud PBX is a phone system delivered as a service over the internet instead of a physical device on your premises. It provides call routing, IVR, recording and reporting in the cloud.
Which communication channels are supported?
The platform is an omnichannel setup that brings phone, email and messaging channels onto one screen. The channels you will use are defined together within the project scope.
Can it integrate with our CRM or ERP?
Yes. The PBX works with CRM and ERP integration; which systems it connects to and how is clarified during discovery.
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